Privacy Policy

Visitor Visa Global is an online platform providing visitor visa guidance, document preparation support, expert review and application assistance for travellers applying to visit different countries.

We may collect personal and application-related information required to assess your visitor visa needs and support your application.

• Identity details such as full name, date of birth, gender and nationality.
• Contact details such as email address, phone number, residential address and preferred contact method.
• Passport and travel details, including passport biodata information, travel history, destination, travel dates and purpose of visit.
• Supporting documents such as photos, invitation letters, employment documents, financial documents, family details, accommodation details and other visa-related evidence.
• Payment and billing information, where applicable.
• Website usage information, including device information, browser type, pages visited, cookies and analytics data.

We use your information only for legitimate visa guidance, application support, client service and business administration purposes.

• To check visa requirements based on nationality, destination and travel purpose.
• To prepare, organise and review documents for a visitor visa application.
• To communicate with you about missing documents, next steps, payment, appointment requirements and application updates.
• To submit or assist with visa-related applications where you have authorised us to do so.
• To improve our website, service quality, security and customer support.
• To comply with legal, regulatory, fraud prevention, accounting and record-keeping obligations.

We may share your information only when necessary for providing services, processing payments, meeting legal obligations or supporting your application.

We do not sell your personal information to advertisers or unrelated third parties.

• Government departments, embassies, consulates, visa centres or authorised application portals, where required for the application process.
• Payment processors and service providers who help us operate the website and deliver services.
• Professional advisers, compliance consultants or legal representatives where reasonably required.
• Authorities or third parties where disclosure is required by law or necessary to protect our rights, clients, systems or services.

Visa applications often require sensitive personal documents. We take reasonable administrative, technical and organisational steps to protect uploaded documents and personal information from unauthorised access, misuse, loss or disclosure.

Access to client files is limited to authorised team members and service providers who need access to perform their duties. However, no online system can be guaranteed to be completely secure, so users should also take care when sending documents online.

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, improve user experience and measure performance. You may manage or disable cookies through your browser settings, but some website features may not function correctly if cookies are disabled.

Because visitor visa applications may involve different destination countries and service providers, your information may be accessed, processed or transmitted across borders where required to provide our services. We take reasonable steps to ensure information is handled securely and only for authorised purposes.

We retain personal information and documents only for as long as reasonably required to provide services, maintain records, respond to enquiries, resolve disputes, comply with legal obligations and support audit or compliance requirements. When information is no longer required, we may securely delete, archive or anonymise it.

Depending on your location and applicable privacy laws, you may request access to your information, correction of inaccurate details, deletion of certain records, restriction of processing, or withdrawal of consent where processing is based on consent. Some requests may be limited where retention is required by law, contract, compliance, dispute resolution or legitimate business reasons.

Applications for children or minors should be submitted by a parent, guardian or authorised adult. We may request additional documents to confirm consent, guardianship, relationship or travel authority.

For privacy questions, access requests or complaints, contact us at hello@visitorvisaglobal.com. We will review your request and respond within a reasonable time.